Security & Trust Center

Enterprise-Grade Security & Compliance

Your data is protected by industry-leading security standards, regular audits, and enterprise compliance certifications.

SOC 2 Type II
Annual audit
ISO 27001
Certified
GDPR
Compliant
KVKK
Compliant
Certifications

Industry-Leading Certifications

Your trust is backed by internationally recognized security standards

SOC 2 Type II

Annual security controls audit

Verified by independent auditors

ISO 27001

Information security management

Internationally recognized standard

GDPR Compliant

EU data protection regulation

Full compliance since 2018

KVKK Compliant

Turkish data protection law

Local data residency available

Additional Security Measures

256-bit SSL encryption
Regular penetration testing
Third-party security audits
Vulnerability management program
24/7 security monitoring
Incident response plan
Security Overview

4 Pillars of Security

Comprehensive protection across every layer

Data Encryption

  • β€’256-bit AES encryption
  • β€’Data at rest protection
  • β€’Data in transit (TLS 1.3)
  • β€’Encrypted backups

Access Control

  • β€’SSO integration
  • β€’Multi-factor authentication
  • β€’Role-based permissions
  • β€’Session management

Compliance

  • β€’SOC 2 Type II certified
  • β€’ISO 27001 certified
  • β€’GDPR compliant
  • β€’KVKK compliant

Monitoring

  • β€’24/7 system monitoring
  • β€’Real-time threat alerts
  • β€’Comprehensive security logs
  • β€’Full audit trails
Data Protection

Technical Security Details

Comprehensive encryption and privacy controls

Data Encryption

Data in Transit

  • TLS 1.3 encryption
  • Perfect forward secrecy
  • Certificate pinning
  • Secure WebSockets

Data at Rest

  • AES-256 encryption
  • Encrypted databases
  • Encrypted file storage
  • Encrypted backups

Key Management

  • Hardware security modules (HSM)
  • Key rotation policies
  • Separate encryption keys per customer
  • Secure key storage

Privacy Controls

Data Rights

  • Right to access your data
  • Right to deletion (erasure)
  • Right to data export
  • Right to rectification

Privacy by Design

  • Data minimization
  • Purpose limitation
  • Storage limitation
  • Pseudonymization where possible

Third-Party Audits

  • Annual penetration tests
  • Vulnerability scans
  • Security assessments
  • Compliance audits
Compliance

Regulatory Compliance

We maintain the highest standards of regulatory compliance

SOC 2 Type II

Annual audit of security controls by independent auditors

What it covers:
  • Security
  • Availability
  • Processing integrity
  • Confidentiality
  • Privacy

Last audit: December 2025

GDPR Compliance

EU General Data Protection Regulation

What it covers:
  • Lawful basis for processing
  • Data subject rights
  • Data protection by design
  • Data breach notification
  • Data processing agreements
  • International data transfers

ISO 27001

Information security management system (ISMS) certification

What it covers:
  • Risk assessment
  • Security policies
  • Asset management
  • Access control
  • Incident management

Certificate: ISO/IEC 27001:2022

KVKK (Turkey)

Turkish Personal Data Protection Law compliance

What it covers:
  • Data controller registration
  • Explicit consent mechanisms
  • Data inventory (VERBIS)
  • Cross-border transfer rules
  • Local data residency option
Access Control

Enterprise Authentication

Secure access controls designed for enterprise needs

Single Sign-On (SSO)

Supported:
SAML 2.0OAuth 2.0Azure ADOktaGoogle WorkspaceOneLogin
Benefits:
  • No password needed
  • Centralized control
  • Reduced security risk
  • Better user experience

Multi-Factor Authentication

Supported:
Authenticator appsSMS verificationEmail verificationHardware tokensBiometric options
Benefits:
  • Global requirement option
  • Per-user enforcement
  • IP-based rules
  • Conditional access

Role-Based Access Control

Supported:
AdminManagerUserViewerCustom roles
Benefits:
  • Granular permissions
  • Feature-level access
  • Data-level access
  • Comprehensive audit logs

Additional Security Features

Session timeout controls
IP allowlisting
Activity logging
Login attempt monitoring
Password policies
Account lockout protection
Device management
API key management
Infrastructure

Enterprise-Grade Infrastructure

Built on world-class cloud infrastructure for reliability and performance

Cloud Infrastructure

Provider
AWS (Amazon Web Services)
Deployment
Multi-region, auto-scaling
Load Balancing
Global distribution
CDN
CloudFront for fast delivery

Network Security

Isolation
VPC with private subnets
DDoS Protection
AWS Shield enabled
WAF
Web Application Firewall
Segmentation
Network micro-segmentation

Uptime & Reliability

SLA (Enterprise)
99.9% uptime guarantee
SLA (Standard)
99.5% uptime guarantee
Monitoring
24/7 system monitoring
Failover
Automated failover

Backup & Recovery

Frequency
Hourly automated backups
Retention
30-day retention period
RTO
4-hour recovery time
Redundancy
Geographic redundancy
99.9%
Uptime SLA
< 100ms
Global Latency
3
Geographic Regions
24/7
Monitoring
Infrastructure Certifications
AWS Security Best PracticesISO 27001 Certified InfrastructureSOC 2 Type II CompliantPCI DSS Ready
Security Process

How We Maintain Security

Ongoing commitment to security through regular audits and testing

Continuous

Daily/Weekly

  • Automated vulnerability scanning
  • Log monitoring & analysis
  • Real-time threat detection
  • Backup verification
  • Security team review
  • Patch management

Quarterly

Every 3 Months

  • Penetration testing
  • Vulnerability assessments
  • Security training for team
  • Policy review & updates
  • Incident response drills
  • Access review audit

Annually

Yearly

  • SOC 2 Type II audit
  • ISO 27001 recertification
  • Third-party security review
  • Disaster recovery test
  • Business continuity update
  • Risk assessment review

Additional Security Processes

Vulnerability disclosure program
Bug bounty program
Incident response plan (< 24h notification)
Security awareness training
Code security reviews
Dependency scanning
Secure development lifecycle
Change management process
Data Residency

Choose Your Data Location

Keep your data where your business requires it

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European Union

Data Centers
Frankfurt, Dublin
Compliance
GDPR
Processing
EU only
Data Transfer
Standard contractual clauses
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United States

Data Centers
US East, US West
Compliance
SOC 2, ISO 27001
Processing
US only
Data Transfer
Privacy Shield successor framework
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Turkey

Data Centers
Istanbul
Compliance
KVKK
Processing
Turkey only
Data Transfer
Local data residency required

Need a Different Region?

We can accommodate custom data residency requirements for enterprise customers. Contact our team to discuss your specific needs.

Security Team

Dedicated Security Experts

Our security team is here to help with reviews, questions, and concerns

Our Security Team

Enterprise security expertise

  • 50+ years combined enterprise security experience
  • Certified security professionals (CISSP, CISM, CEH)
  • Former security leaders from Fortune 500 companies
  • 24/7 on-call security response team
  • Dedicated compliance and audit team
  • Regular security training and certifications

Contact Security

We're here to help

General inquiries
security@masterup.com
Response time: < 24 hours
Vulnerability reports
security-reports@masterup.com
Response time: < 4 hours (critical)
Enterprise reviews
enterprise@masterup.com
Response time: < 48 hours
Found a vulnerability?

Please report security vulnerabilities responsibly to security-reports@masterup.com. We appreciate your help in keeping MasterUp secure.

Resources

Security Documentation

Download everything you need for your security review

Security Whitepaper

Comprehensive security architecture and practices overview

PDF

Data Processing Agreement

GDPR-compliant DPA template ready for your legal team

PDF

Security Questionnaire

Pre-filled security answers for procurement processes

PDF

Compliance Certificates

SOC 2 Type II and ISO 27001 certificates package

ZIP

Need Additional Documentation?

We can provide custom security documentation, vendor questionnaires, and audit reports for enterprise customers.

Questions About Security?

Our security team is here to help with enterprise security reviews, questionnaires, and technical questions.

SOC 2 Type II certifiedISO 27001 certifiedGDPR & KVKK compliant

Trusted by 500+ enterprises worldwide