Legal

Privacy Policy

Last Updated: January 31, 2026

1. Introduction

MasterUp ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email, company)
  • Profile information (role, department, manager)
  • Learning progress and MPI scores
  • Feedback and survey responses

2.2 Automatically Collected Information

  • Usage data (pages visited, features used)
  • Device information (browser type, operating system)
  • Log data (IP address, access times)
  • Cookies and similar technologies

3. How We Use Your Information

We use your information to:

  • Provide and improve our services
  • Track learning progress and calculate MPI scores
  • Send administrative communications
  • Provide customer support
  • Conduct research and analytics
  • Ensure security and prevent fraud

4. Data Sharing and Disclosure

We may share your information with:

  • Your Organization: Learning progress and MPI data with authorized administrators
  • Service Providers: Third-party vendors who assist in providing our services
  • Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • 256-bit AES encryption for data at rest
  • TLS 1.3 encryption for data in transit
  • Regular security audits and penetration testing
  • SOC 2 Type II compliance
  • ISO 27001 certification

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Export your data (data portability)
  • Withdraw consent at any time

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal or business purposes.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes via email or through the platform.

11. GDPR Compliance (EU Users)

For EU users, we comply with GDPR requirements including lawful basis for processing, data subject rights, and data protection by design.

12. KVKK Compliance (Turkey Users)

For users in Turkey, we comply with KVKK (Personal Data Protection Law) requirements including explicit consent and local data residency options.

13. Contact Us

For privacy-related questions or to exercise your rights, contact:

Email: privacy@masterup.com
Data Protection Officer: dpo@masterup.com